Privacy Policy

Last updated: January 2025

At FramedGaze, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

We collect information that you provide directly to us when making a purchase:

• Contact Information: Name, email address
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Transaction Information: Products purchased, purchase date, order total

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and download links
• Respond to your questions and provide customer support
• Send promotional communications (only if you opt in)
• Improve our website and product offerings
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe processes payments securely on our behalf
• Shopping Cart Provider: Snipcart handles cart and checkout functionality
• Email Service: For sending order confirmations and (if opted in) newsletters
• Legal Requirements: When required by law or to protect our rights

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your shopping cart contents
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information. Payment processing is handled by Stripe, which is PCI-DSS compliant. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

To exercise these rights, please contact us at hello@framedgaze.com.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to third-party websites (such as our Etsy shop). We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@framedgaze.com